Guarantee

Rachel Burklund creates all of the pieces by hand with a small team in Seattle. We use the highest quality materials and trained techniques. Each piece is hand made so there are subtle variations in detail and finish. Also, we individually select stones so each stone is unique and one of a kind and also might have slight variations.

Thank you for your business, our goal is to provide the highest quality jewelry for our customers. We guarantee our product and hope that your shopping experience is enjoyable, rich and satisfying. We are here to work for you, please feel free to contact us with any questions or concerns, so that we may better serve you.


Special Orders

We also work to create special one of kind pieces, such as wedding rings, wedding bands, engagement rings, and unique ideas for necklaces, earrings, bracelets and rings. If you have a sketch or idea that you would like manufactured, please feel free to contact us for an appointment.

To set up a consultation, contact Rachel Burklund at 206. 353. 6422

The first consultation is FREE; thereafter Rachel Burklund’s design fees are based on an individual basis. Please contact us for more information.

In addition if you would like a necklace or bracelet created to your exact size, please feel free to contact us to make a request, if the item can be slightly altered we will create the piece made to order for you, ONLY if it is possible. We will always do our best to create jewelry that fits you perfectly.

 


 

Return Policy

If you are not happy with any item you have purchased online, you may return it to us within 3 days of receipt. The item must be shipped to us in the original packaging, in pristine condition and paid by the shipper via UPS. Please note that C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the shipping charges.

To obtain a Returns Approval number please email us at rb@rachelburklund.com or phone us at 206.353.6422. You will then receive an email with the approval number.

Please Send Returns to:

    RB Designs

    Attn: Returns Dept.

    117 East Louisa St

    Number 126

    Seattle, WA 98102

 

Any item you special order or custom order is not refundable.