To provide you the best possible products and services, we will request specific personal information when you register on rachelburklund.com and when you make a purchase, any personal information collected on RB Designs is knowingly and voluntarily provided by customers and visitors to our site.
At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was received, and provides an itemized order summary with your order number. The second e-mail confirms that your order has shipped and provides you with a UPS tracking number so that you can determine the status of your order. Please note that should any of your items be special order, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, we may contact you by telephone to resolve any issues concerning your order.
When you make a purchase at rachelburklund.com you will be immediately directed to Paypal. Paypal has the strongest security on the Internet. RB Designs uses Paypal as the main source for all transactions. We do not use or store any of your credit card information; all of this information goes directly through Paypal. We use Secure Sockets Layer (SSL) technology to assure that all of the information you have submitted is encrypted and transmitted safely over the Internet.
We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to help identify you and your shopping cart. Your name and password are used to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Any email that you may send to us or any correspondences are strictly confidential and are not distributed to any partner or third party.
Any information you provide will be used to:
Protecting your order information is one of our highest priorities. RB Designs makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with every browser so that your personal information cannot be read as the information travels over the Internet.
The checkout and confirmation areas of RB Designs are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your personal data is never sent over the Internet unencrypted.
If you have forgotten you password, we can help! Just provide us with your email address, and we will email it to you immediately. Please click here and enter your email address.
To change your password now, please click here.
All payment is handled through the PayPal gateway. Customers may use any of the payment methods that PayPal supports including all major credit cards and bank account transfers. Signing up for a PayPal account is not necessary. PayPal uses the strongest security available on the Internet. It is also the most trusted source for transferring money online.
Domestic taxes (USA) Sales tax is applicable on orders shipped to addresses in the state of Washington. Sales tax is 9%, and is based on tax from all major cities in Washington. WA State requires that we charge a sales tax on the full amount of the order. Charges for gift-wrap and shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.
International all duties and taxes are the recipient's obligation. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions please email firstname.lastname@example.org for more details.
How can I give someone a gift using RB Designs?
Sending a gift from RB Designs is a wonderful way to show someone special your appreciation. We've made it easy by offering you two options when picking out that perfect present.
Step 1: Check the gift box option in our check out process. If you have any specific requests, please be sure to include these here.
Step 2: Select where you would like the package to go, directly to you or directly to the gift recipient? You can specific this here, just add their name and address, we will include a note from you!
Rachel Burklund creates all of the pieces by hand with a small team in Seattle. We use the highest quality materials and trained techniques. Each piece is hand made so there are subtle variations in detail and finish. Also, we individually select stones so each stone is unique and one of a kind and also might have slight variations.
Thank you for your business, our goal is to provide the highest quality jewelry for our customers. We guarantee our product and hope that your shopping experience is enjoyable, rich and satisfying. We are here to work for you, please feel free to contact us with any questions or concerns, so that we may better serve you.
We also work to create special one of kind pieces, such as wedding rings, wedding bands, engagement rings, and unique ideas for necklaces, earrings, bracelets and rings. If you have a sketch or idea that you would like manufactured, please feel free to contact us for an appointment.
To set up a consultation, contact Rachel Burklund at 206. 353. 6422
The first consultation is FREE; thereafter Rachel Burklund’s design fees are based on an individual basis. Please contact us for more information.
In addition if you would like a necklace or bracelet created to your exact size, please feel free to contact us to make a request, if the item can be slightly altered we will create the piece made to order for you, ONLY if it is possible. We will always do our best to create jewelry that fits you perfectly.
If you are not happy with any item you have purchased online, you may return it to us within 3 days of receipt. The item must be shipped to us in the original packaging, in pristine condition and paid by the shipper via UPS. Please note that C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the shipping charges.
Please Send Returns to:
Attn: Returns Dept.
117 East Louisa St
Seattle, WA 98102
Any item you have special ordered is not refundable.
If you have any questions about this privacy statement, the practices of this site, or your dealings with RB Designs, please contact us.